Delivery & Returns
Our Standard service ensures that you will receive the goods within 2-5 working days. The standard service costs £3.99 and a signature may be required on receipt.
No tracking is available on our Standard International Service and a signature may be required on receipt. If for any reason your parcel does not reach you in the stated time, please allow up to 30 working days from the date you have received your dispatch email to contact us, at which point we will be able to resolve your issue for you.
Please email firstname.lastname@example.org with your order number and delivery details to help us resolve the issue as quickly as possible. Our standard international service pricing for outside the UK is £14.99 and to ROI £11.99.
Custom or Import Charges are charged once an item has arrived in its destination country. Unfortunately, we have no control over what these charges are, as Import and Custom policies vary from country to country.
We would advise that you find out what these charges may be before you place your order.
1. Our returns policy
If you are a customer in the European Economic Area (EEA), you get 14 calendar days to cancel your order because you have changed your mind. This two week cancellation period starts from the day you have received all of the items in your order. If you receive faulty goods, you may also have a right to return these goods and get a like-for-like replacement or a full refund.
2. Faulty goods
Please return your item(s) to us within 30 days after finding the fault, and remember to get in touch before returning. You can do this by going to our 'Contact Us' page and emailing us or filling in the ‘Message Us’ form.
Please don’t use any faulty items after finding the fault, or we may not be able to provide a refund.
3. Cancelling a contract under the Consumer Contracts Regulations
If you’re a customer in the EEA, you get 14 days to cancel your contract with us
This two week period starts from the day after you receive your order (or from the day after you receive the last item of your order). You’ll need to write to us with notice of your cancellation. You can do this by going to our ‘Contact Us’ page and emailing us or filling in the ‘Message Us’ form.
Write to us via post: 171 Main Street, Bellshill, Glasgow, ML4 1AH
All returns are quality checked and items should be returned in a new and unused condition with labels attached and wherever possible sent back in the original packaging. Refunds will not be given if they do not comply with our returns policy.
4. How to return an item and how much does it cost?
To return your product, you should mail your product to 171 Main Street, Bellshill, Glasgow, ML4 1AH.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your like-for-like exchange product to reach you, may vary. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we cannot offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and labels attached (not removed).
To complete your return, we require the receipt as proof of purchase.
Please do not send your purchase back to any other address than the one stated in section four.
There are certain situations where only partial refunds are granted:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error and any item that is returned more than 14 days after delivery.
5. How long does it take to process my return?
It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and processed.
On receiving your return the next step is for us to check the item(s). Once your return is inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
6. Can I have an exchange instead of a refund?
Unfortunately we don’t offer an exchange facility. Simply return your item(s) as indicated in section 4.